District Level
Major District-Level Grievance Redressal Mechanisms in Kerala
District Collector’s Grievance Redressal Cell
The District Collector’s Grievance Redressal Cell receives and processes various public complaints.
- Functions in the Collectorate of every district
- Conducts public grievance programmes such as “Janasambarka Paripadi” and “Collector’s Adalat”
Chief Minister’s Grievance Redressal Cell
Citizens can submit complaints online through the Chief Minister’s Public Grievance Redressal System. Complaints are forwarded to the concerned departments at the district level for necessary action.
District Panchayat Grievance Redressal System
This mechanism handles complaints related to the services and institutions under the District Panchayat.
Office of the Joint Director of Panchayats
The Office of the Joint Director of Panchayats receives complaints related to Grama Panchayats.
- Functions in every district of Kerala
Adalats / Public Contact Programmes
Various government departments jointly organize district-level grievance redressal camps and public contact programmes.
- Complaints are often resolved on the spot
Lokayukta / Vigilance Complaint Mechanism
Complaints related to corruption, misuse of authority, and maladministration can be submitted through the vigilance and ombudsman systems.
District Consumer Disputes Redressal Commission
The District Consumer Disputes Redressal Commission considers consumer complaints related to goods and services.
- Functions in every district
District Police Complaints Authority
This authority examines complaints against police officials and police misconduct.
RTI Appeal / Right to Information Complaint Mechanism
If an applicant does not receive a response to an RTI application, appeals can be filed at the district or state level.
- Kerala State Information Commission
e-District / Service Grievance Mechanism
Handles complaints related to online government services and digital service delivery systems.